** Please read these terms and conditions carefully as these conditions incorporate the basis on which bookings for the Great Southern Hotel are accepted **

If booking via your Travel Agent please refer to their terms and conditions. The terms and conditions below are for bookings made via the
Mall Suites Express directly.

IMPORTANT NOTE: Some conditions including final payment/deposit / cancellation and amendments may vary slightly depending on Hotel, Resort or brand.

How to Book / Quotes and Reservations

  • Bookings can be made over the internet at mallsuitesexpress.com or by calling Central Reservations on + 66 2 735 5862 if calling from overseas.
  • Reservations are subject to availability and actual pricing at the time of booking.
  • Verbal quotes are valid for 24 hours only. Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the reservation.


  • A non-refundable deposit of $200 per room or the total booking value (whichever is the lower) must be received immediately by credit card to confirm the booking. Payment of this deposit will indicate acceptance of these booking conditions.
  • Mall Suites Express bears no responsibility for monies paid via a travel agency until cleared funds are received in the trust account of Mall Suites Express.
  • A 2% credit card surcharge will apply to all credit card transactions EXCLUDING American Express cards where no surcharge will apply.

Final Payment

  • Full payment must be received at least 14 days prior to check-in.
  • For bookings made inside 14 days prior to check-in, full payment is required at time of booking via credit card.
  • Prices listed include GST. If deposit or final payment is not received by the due date, Mall Suites Express reserves the right to cancel the booking. Confirmation and invoices are subject to re-issue if incorrect through error or omission and the passenger accepts the liability to then pay the correct cost or to decline to retain the reservation.
  • A 2% credit card surcharge will apply to all credit card transactions EXCLUDING American Express cards where no surcharge will apply.

Payment Options

  • Standard Payments accepted include credit cards (Visa, Mastercard, Diners and American Express, AUD personal or bank cheques / drafts and telegraphic transfer (allow 7 days transaction time)
  • We also welcome American Express Membership Rewards members who wish to redeem points in lieu of their accommodation payment. Please note:
  • Rewards points can only be redeemed by calling central reservations on + 66 2 735 5862.
  • Membership Rewards Points are NON refundable however, subject to Great Southern Hotel  Cancellation Terms and Conditions, may be used as credit for future bookings.
  • This option is only available to Australian card holders. Some American Express cards are ineligible for the points for payment option.
  • Please call the American Express Rewards hotline if you have any further questions
  • A 2% credit card surcharge will apply to all credit card transactions EXCLUDING American Express cards where no surcharge will apply.
  • Cheques SHOULD BE sent to the Mall Suites Express, Attention: Accounts, 3530 Soi 144 Ladphrao Road, Bangkapi 10240, Bangkok, Thailand.

Cancellation terms and charges

  • Mall Suites Express  
  • This property will not offer a refund if you want to cancel or change your booking for any reason, including early departures. 100% cancellation fee applies for all nights.
    • No shows and cancellations after check in - will be subject to a 100% cancellation fee.

Rates and Changes

  • Rates quoted on this website are in the hotels local currency and are subject to change at anytime. Rates are inclusive of GST where applicable. Mall Suites Express do not include transport from your home port to holiday destination and return, items of a personal nature, meals (unless specified), transfers and existing or proposed taxes and government charges, unless otherwise indicated. (For Resorts and Retreats that do include meals and transport please visit the website for more details).
  • Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the reservation.
  • Minimum length of stay restrictions may apply to certain rates during special event periods
  • The price of your holiday cannot be guaranteed until full payment is received.
  • All prices and other payments and conditions should be confirmed at the time of booking.

Check-in and Check-out

  • Standard check-in is 14:00 (2pm) and standard check-out is 12pm noon.  
  • For guaranteed arrival prior to 2pm, a room must be reserved from the previous night and therefore includes an additional nightly charge.
  • Late check out will incur additional $10 per hour if guest does not check out on time for maximum of 3 hours then the Day use Rate applies after the 3 hours (from 3pm).  Day use rate is at the discretion of the manager.
  • Late check out after 10 am will incur the following additional charges applied to your hotel account:   
    • 12 pm to 1pm - $50.00 BAHT
    • 1 pm to 2 pm - $100.00 BAHT
    • 2 pm to 3 pm - $150.00 BAHT
    • After 3pm the full daily rate applies

Security Deposits and Photo I.D. required on check-in

  • An acceptable form of photographic identification will need to be produced at the hotel prior to check-in.
  • A credit card authorisation (pre-auth) or imprint will be required for at time of check in and may be used to cover incidental items such as (but not limited to): Telephone charges any breakages or damage incurred during your stay. Cleaning charges in excess of the normal level of cleaning. We pre-authorise all credit cards upon arrival. Please note this process validates the presented credit card, and protects both the cardholder and merchant from increasing fraud incidents. We may pre-authorise a credit card for any charges we determine that the guest may be likely to consume during their stay. This may also include an amount to cover a security bond / deposit for damages. The pre-authorised amount is set aside by the credit card company for a period of up to 14-days. The pre-authorisation will affect your available funds balance or spending limit. For more information on this practice we suggest the cardholder contact their card issuer. Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction placed on us by the bank, and cannot be negotiated.
  • Where a credit card is not available a minimum $5000.00 BAHT cash deposit will be required.

Room Allocation

  • In the unlikely event of a situation whereby The Mall Suites Express cannot provide accommodation as previously confirmed, for whatever reason, The Mall Suites Express will undertake to relocate clients into an alternative hotel of equal grading at no expense to the client. Should there not be a hotel of equal or better grading in the vicinity of the original booking, it may be required to provide clients with a hotel of a lesser grading.  

Children's Prices

  • In most cases, children's prices for accommodation featured in the brochure or website refer to children occupying the same room/unit with  two adults and using existing bedding. The room can only accommodate maximum of 2 persons.


  • Whilst care is taken to ensure that the description of facilities and services of the Mall Suites Express is accurate, these are continually being changed, upgraded, and on occasion taken out of service. If any feature/facility is essential for the passenger in choosing a particular property, it is advisable that the guest checks this with their travel consultant at time of booking. Mall Suites Express cannot be held liable for omissions or errors, whether temporary or permanent of a property's facilities and services.
  • Property room photos may not be specific to actual room allocated. Photos are indicative only. Accommodation facilities listed may not apply to all room types.

Special Requests

  • Whilst we attempt to satisfy all special requests, we are unable to provide a guarantee.

Maps and Images

  • Map images, if shown, are for general information and may not necessarily reflect actual routings, locations or services provided.

Travel Insurance

  • We strongly recommend you purchase comprehensive travel insurance at time of booking. We suggest that the policy should include, but not be limited to, the following cover: Loss of deposit through cancellation; loss or damage to personal baggage and loss of money and medical expenses.

Not Included in Price of Holiday

  • Airport taxes, costs of a personal nature e.g. laundry, taxis, telephone calls, room service.
  • Meals and transport are not included in the rates.

Booking Arrangements

  • The person effecting a booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking.


  • Travel documents will be available to view and print off the website or will be forwarded by post or email when full payment is received.

Unaccompanied minors

  • All clients under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18, the property has the right to refuse any booking, when the legal guardian over 18 cannot provide current photo ID if requested on check-in.


  • The Mall Suites Express can sometimes include third party products in special packages. As an agent on behalf of this product or service The Mall Suites Express shall not be liable under any circumstances for any failure by those service providers to fulfill such travel arrangements nor for any error, alteration or change of any kind made by those service providers following the acceptance of the booking by them. All coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those service providers.
  • The Mall Suites Express both for itself and on behalf of their employees or agents do not accept any responsibility for any act, omission, default or neglect of themselves, their employees or agents for injury, damage, or loss to persons or goods whatsoever or however the same may be caused and they do not warrant and are in no way responsible for the accuracy of any information given in statement made by their service providers in terms of travel arrangements. By utilising the travel services provided by The Mall Suites Express, you agree that:
  • The Mall Suites Express shall not be liable for the willful or negligent acts and/or omissions of such carriers and/or service providers. The Mall Suites Express will not be liable for any accident, injury, delay, property damage or personal loss to you or those travelling with you in connection with any accommodation, transportation, or other travel services resulting directly or indirectly from any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule.
  • Please note that all travel documents, observance of laws and regulations of various Governments are your responsibility.
  • Every effort is made to ensure that information displayed on this website is correct. Information and rates and The Mall Suites Express websites are subject to change without notice.

reservations  + 66 2 735 5862    reservations@mallsuitesexpress.com